Terms of Service

1. Acceptance of Terms

By accessing or using Decision Intel ("the Platform"), you agree to be bound by these Terms of Service. If you are using the Platform on behalf of an organization, you represent that you have the authority to bind that organization to these terms. If you do not agree, do not use the Platform.

2. Description of Service

Decision Intel is the reasoning audit platform. The Platform runs the Recognition-Rigor Framework (R²F) audit pipeline over strategic documents — detecting cognitive biases, scoring decision noise, computing a Decision Quality Index (DQI), producing a Decision Provenance Record (DPR), and tracking outcomes for calibration. Analysis results are generated with the assistance of machine-learning models and should be used as a supplement to, not a replacement for, professional judgment.

3. Account Registration

To use the Platform, you must create an account. We support sign-in via Google OAuth, email magic link, and email + password. Enterprise customers may use SAML SSO. You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Ensuring that your use of the Platform complies with all applicable laws and regulations
• Notifying us immediately of any unauthorized use of your account

4. Subscription Plans & Billing

The Platform offers free and paid subscription tiers. For paid plans:

• Billing occurs monthly or annually depending on your selected plan
• You may cancel your subscription at any time; access continues until the end of the current billing period
• Refunds are handled on a case-by-case basis within 14 days of purchase
• We reserve the right to change pricing with 30 days' notice
• Payment processing is handled securely through Stripe

5. Acceptable Use

You agree not to:

• Upload documents containing illegal content or that you do not have the right to analyze
• Attempt to reverse-engineer, decompile, or extract our proprietary algorithms, bias detection models, or scoring methodologies
• Use the Platform to make automated strategic decisions without human oversight
• Share your account credentials or allow unauthorized users to access the Platform
• Circumvent rate limits, usage quotas, or other technical restrictions
• Use the Platform in any way that could harm, disable, or impair our services

6. Intellectual Property

Your Content: You retain ownership of all documents and data you upload to the Platform. By uploading, you grant us a limited license to process your content solely for the purpose of providing analysis services to you.

Our Platform: The Decision Intel platform, including its AI pipeline, Decision Quality Index methodology, bias interaction matrix, noise scoring algorithms, causal models, and all related intellectual property, is owned by Decision Intel. You may not copy, modify, or create derivative works based on our proprietary technology.

7. AI-Generated Content Disclaimer

Analysis results, bias detections, noise scores, and recommendations generated by the Platform are produced by artificial intelligence models. While we strive for accuracy, AI-generated content may contain errors, omissions, or inaccuracies. Decision Intel does not provide investment or strategic advice. Our analysis is intended to augment human decision-making, not replace it. You are solely responsible for any decisions made based on Platform outputs.

8. Confidentiality

We understand that documents uploaded to the Platform may contain confidential and commercially sensitive information. We commit to treating all uploaded documents as confidential, processing them only for providing our services, and not sharing them with third parties except as required by our data processing pipeline (see Privacy Policy). Documents are encrypted at rest and PII is automatically redacted before AI processing.

9. Limitation of Liability

To the maximum extent permitted by law, Decision Intel shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or investment returns, arising from your use of the Platform. Our total liability for any claim shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

10. Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time through the Platform settings. Upon termination, your data will be handled in accordance with our Privacy Policy, including permanent deletion within 30 days.

10A. Data Portability on Termination

On any termination, you may request a machine-readable export of all Analyses, Decision Provenance Records, blind priors, outcomes, and associated metadata in JSON + PDF format. We will fulfil the request within fourteen (14) calendar days. Production data is preserved against deletion during any active export window (up to thirty days post-termination) before the standard 30-day permanent purge runs.

GDPR Article 20 — raw-document portability. The standard export bundle contains derived artefacts (Analyses, DPRs, outcomes, metadata). Source documents you uploaded are NOT included in the standard bundle for storage-economy reasons. To the extent any source document constitutes personal data under GDPR Article 4, you may request a raw-document export covering all source files you authored or controlled by writing to compliance@decision-intel.com. Raw-document requests are fulfilled within fourteen (14) calendar days of the request, in the original file format with associated content hashes. This mechanism honours your portability right under GDPR Art. 20 and the equivalent rights under UK GDPR, NDPR (Nigeria), PoPIA (South Africa), and CMA (Kenya).

10B. Exit Assistance (Enterprise)

For thirty (30) calendar days following termination of an Enterprise subscription, the account retains read-only access to the dashboard archive (no new audits) for the express purpose of completing the export under §10A. No additional fee applies. After that window the account is permanently disabled and content purged on the standard schedule.

10C. Service Level Commitments

Availability targets for the document analysis pipeline are committed by subscription tier:

• Free and Individual: Best-effort availability. No service-credit commitment.
• Strategy: 99.5% monthly uptime. Recovery time objective (RTO) under 4 hours; recovery point objective (RPO) under 15 minutes.
• Enterprise: 99.9% monthly uptime, RTO under 4 hours, RPO under 15 minutes. Custom SLAs available in the executed Order Form.

Service credits. When measured uptime falls below the tier target in a calendar month, eligible Strategy and Enterprise customers may claim a credit against the next monthly invoice:

• Below the tier target but at or above 99.0%: 10% of the monthly fee for the affected service.
• Below 99.0% but at or above 95.0%: 20% of the monthly fee.
• Below 95.0%: 30% of the monthly fee (the cap).

Service credits are claimed in writing within 30 calendar days of the affected month. Credits are the customer's sole and exclusive remedy for availability shortfalls. Scheduled maintenance windows (notified at least seven calendar days in advance, capped at four hours per month outside business hours) and force-majeure events are excluded from availability calculations. Live status is published at /security.

10D. Security-Incident Notification

We will notify you of any confirmed security incident affecting your data within twenty-four (24) hours of confirmation, with a follow-up written report within seventy-two (72) hours describing the scope, root cause, and remediation. Where a regulator (EU AI Act, GDPR, NDPR, PoPIA, Basel III, SEC) requires a separate notification, we will support your response.

10E. Sub-Processor Change Notification

The current sub-processor list is maintained at /security and /privacy. Any addition or replacement of a sub-processor that processes customer data is preceded by thirty (30) calendar days' written notice (delivered to the account email of record), during which you may object on reasonable grounds.

Objection window. You have fifteen (15) calendar days from the notice to register a written objection to compliance@decision-intel.com. If your objection is sustained on reasonable grounds (regulatory conflict, material security regression, sanctions exposure) and we are unable to offer a commercially-reasonable alternative within thirty (30) calendar days of the objection, you may terminate the affected portion of the Services without penalty and receive a pro-rata refund of any pre-paid fees attributable to the unused remainder of the term.

10F. Audit Rights (Enterprise)

Once per calendar year, on reasonable notice, you may request the most recent SOC 2 Type II report (or equivalent attestation) covering our production environment. While our own product-level SOC 2 Type I report is in progress (targeted Q4 2026), customers receive on request the underlying SOC 2 Type II reports of Vercel and Supabase, the production-tier infrastructure providers, plus an executive summary of in-flight controls. Customer-led on-site audits are by mutual agreement and at customer cost.

10G. Indemnification

We will defend you against third-party claims that the Platform infringes a US patent, copyright, or trade secret. You will defend us against third-party claims arising from your use of the Platform in violation of law or these Terms. Each party's aggregate liability under this clause is capped at the fees you paid us in the twelve (12) months preceding the claim, except for breaches of confidentiality, the indemnification obligations themselves, or wilful misconduct.

10H. AI Sub-Processor No-Training Commitment

The AI inference layer of the Platform uses Google Gemini and Anthropic Claude as sub-processors. Both providers contractually commit, in their enterprise data processing terms, that customer prompts and outputs are NOT used to train upstream foundation models. Decision Intel itself does not train or fine-tune any model on customer content. The current provider DPA references are mirrored at /security and updated within thirty (30) days of any provider-policy change. Where a customer elects sovereign-AI routing (Enterprise tier, executed Order Form), the same no-training commitment applies to the routed alternative provider.

10I. Evidentiary Standard & Audit-Trail Continuity

Each Decision Provenance Record we produce carries a deterministic evidentiary-standard fingerprint binding the DQI methodology version, the SHA-256 hash of the input document, the prompt fingerprint, the DQI weight-resolution hash, and the record schema. We will not change the evidentiary standard underlying your records without versioning the change and preserving the prior fingerprint series, so that a multi-year reasoning-provenance trail built for EU AI Act Article 14, Basel III Pillar 2 ICAAP, SOX §404, or SEC AI-disclosure purposes remains internally consistent and any change of standard is a disclosed, reconstructable event rather than a silent substitution. On termination, the fingerprint series is included in the data export under §10A so the trail remains independently verifiable after the engagement ends.

The fingerprint construction and continuity posture are documented at /trust and /security. This clause is mirrored verbatim in the downloadable DPA template.

11. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Platform after changes are effective constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. For customers in the European Economic Area or the United Kingdom, the foregoing does not affect any mandatory rights under applicable EU or UK data-protection law (including GDPR and UK GDPR), which prevail over any conflicting term and may be exercised before a Member State or UK supervisory authority.

13. Contact

For questions about these Terms, contact us at: team@decision-intel.com